We adhere strictly to the requirements of the General Data Protection regulations 2018 and, in accordance with this act, we are registered on the public register of data controllers which is looked after by the Information Commissioners Office.
This privacy notice tells you exactly what personal information we will be required to collect when you request our services. It will tell you how this information is processed and inform you about your rights as a data subject.
Please read this notice carefully so that you understand how we use your personal information
If you make contact with us via a telephone call or contact form entry and request services from us, you will be required to provide some personal information. This information usually consists of your name, phone number and address. Therefore both of our organisations have a responsibility to look after your personal information carefully.
The lawful basis for us to record this information is a “Legitimate Interest”.
We have performed an assessment on how your information is used and determined that our type of business and serving our customers requires us to use your name, address and phone number in a way that benefits you to receive our services.
If you are requesting us to perform a quotation for Building and bathroom services, we have determined that you would reasonably expect us to need your name, phone number, address and email details so that a visit can be made and the information you requested be sent to you.
How We Process Your Data
The data will be stored digitally with a secure password protected spreadsheet from a cloud based GDPR compliant organisation. It will remain on the spreadsheet for no longer than 90 days before it will be permanently deleted. No other party will have access to this information and it will not be used for any other purpose than to communicate with you and deliver the service you requested.
The exception for this will be when The Wet Room Pro carry out work instructed by you and you become an invoiced customer with a paid transaction. Then your records and information will be kept in an invoice format as a legal obligation for taxation requirements. For more information on this please contact them directly
If you call in by telephone and provide your details verbally the calls are recorded and stored within a secure encrypted server that has also met the GDPR compliance testing procedures. These calls are automatically deleted after a period of 3 months.
Purposes of recording
The calls are recorded for the purposes of establishing whether your call is a genuine inquiry for building services or a marketing call from a service provider. This information is used to monitor the volume of business calls that the Wet Room Pro brand is providing.
The recordings are also used for training and making sure that high levels of customer services are maintained.
If you complete one of our contact or webforms then the details entered will automatically be emailed to The Wet Room Pro. All parties use a secure password protected email accounts and will delete the message within 90 days of having received it.
Your Right To Access, Change and Withdraw
It is your right that on request you can ask exactly what information we hold of you and if you wish you can request that it be deleted. You can also request that it be restricted and also rectified if you believe it is incorrect.
If you make this request we will action this within one month of receiving the request.
You can do this by calling 01872 399026 or by requesting on the contact forms within this website.
Analytics and Cookies
Cookies are small, harmless and confidential text files with unique IDs that help us to recognise you when you visit our website.
They help us to attribute browser behaviour, shopping preferences, advertising preferences and to improve your shopping experience.
We also deliver a number of cookies from third party service providers. These provide anonymous IDs back and forth for the reasons described above. We’ve described a range of these below, so you can understand a typical 3rd party cookie usage.
When you use the Wet Room Pro site, we record some information relating to the technology that you use to browse and at times, the activity you take on the website.
This includes, but isn’t limited to:
- Your IP address and IP location,
- Web-browser and version
- Device type,
- Computer operating system,
- The products and pages you have interacted with
- Page interaction information
Google Analytics (Google Inc.)
This website has an installed code which enables us to monitor the number of visitors, page views and duration of each site visit. This code can also be used to track the location of IP addresses.
Google Analytics is a web service provided by Google Inc. to prepare reports on its activities and share them with other Google services. Google may use the cookies generated to help the performance of its own advertising network. The Personal Data that they collect are Cookies and Usage Data.
Please be aware that our site may provide access to other websites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.